Delivery Policy

1. Digital Delivery

All translations delivered digitally in the original file format (DOCX, PDF, XLSX, PPTX, HTML, PO files). NAATI-certified translations include stamped PDF.

2. Timelines

Standard: 2-7 business days. Rush: 24 hours. NAATI-certified: 1-3 business days. Timelines are business days (Mon-Fri AEST).

3. Confidentiality

Source documents deleted 90 days post-delivery unless retention agreed in writing.

4. Acceptance

14 business days to review deliverables and report any issues. Updated: March 2026.